Problem 10: After installing Activ Client, you are still unable to access Do D CAC enabled websites.Solution 10-1: Solution 10-2: Firefox users: Follow instructions here Problem 11: Received "Error 2738. If that doesn't work, keep reading for other ideas below.Now go to Add / Remove programs in Control Panel (XP), or Programs and Features in Vista, or Uninstall a Program in Windows 7 or 8. Select Repair and the install should work., this will open up your Run line.Type in CMD, once in the DOS screen: type in assoc .zip=Compressed Folder (there is a space in between assoc & .zip) [You may need to run the CMD prompt as an administrator]XP fix: Double click My Computer, Select Tools, Folder Options, File Types, Scroll down to (and select) ZIP, Click the Change button, Select Compressed (zipped) Folders under Recommended Programs, select OK.Problem 9: You have Activ Client installed on your computer, but do not use your CAC reader that often AND you are tired of the annoying message that pops up telling you you do not have a CAC reader plugged in.Solution 9: Follow the guidance in this guide to disable the message.Visual steps NOTE: You will need internet access and 2 CAC readers on this particular computer for this to work.Solution 2-2: This error is mostly seen when a Soldier tries to logon to a computer that is part of a domain that his / her account has been deleted (or never had an account).
Solution 20-11: If you have received a new CAC after 11 June 2016, and trying to use the Do D visitor access, you won't be able to.
We've worked with Thursby Software and IOGear to find an update [which is actually a downgrade] for the firmware on the reader.
Please follow guidance here to update / downgrade your CAC reader.
To update the driver manually, follow this guidance.
The only other solution for it not working is to return it and purchase a different reader.